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TeleTracker employs a staff of technical support specialists that are available seven days a week to help you with any questions or problems you may be experiencing. TeleTracker works hard to provide you with the highest level of technical support in the industry. Customer Support Technicians are available toll-free 7 days a week Our toll-free customer support number is 877.277.6810, option 2. You may also contact customer support by email by clicking here.

Case Escalation Procedure for Customers

If you have an existing support issue that has not been resolved to your satisfaction please contact

Paul Schultz

877-277-6810 ext: 817

pschultz@teletracker.com

Kelli Stephens

877-277-6810 ext: 803

kstephens@teletracker.com

You will be contacted to discuss an action plan make sure your support issue receives a top level priority and the attention it deserves.

If you ever call TeleTracker support and feel that your issue is not being handled in a timely manner, immediately ask the support specialist for the case to be escalated.

Once escalated, we will agree on regular times for conference calls and/or status updates as appropriate. If the case is due to a "bug", we will work with the appropriate resources, including development and programming, to develop an acceptable workaround or solution. If a "Temporary Fix" is required, it will be prioritized and processed based on the severity of the problem, the impact on your business, and whether a workaround is available.